Recommended Reading - Reputation and Crisis Red Flags

Dr Leslie Gaines-Ross, who authors the reputationXchange.com, wrote a blog piece the other day that briefly examined the list of crises put out each year by the Institute of Crisis Management. She summarized the results of the study as follows:

In 2007, ICM found that over half (52%) of major crises were caused by management. Employees accounted for 29% of crises in 2007 and outside forces contributed to the remaining 19%.

Check out her work and the actual study by the Institute of Crisis Management.